Your privacy matters

This privacy policy explains how Fitz Flooring Installation Ltd collects, uses, and protects your personal information. We are committed to ensuring your data is handled with care and transparency. Based in Bedford, United Kingdom, we value your trust and are dedicated to safeguarding your privacy.

Information we collect

When you contact us through our website, we collect certain personal information to assist you effectively. This includes:

Name: To address you appropriately and personalize our communication.
Email Address: To send you quotes, updates, and answers to your questions.
Phone Number: To follow up or discuss project details more easily.
Project Details: Information about the type of flooring, room size, and other specifics to provide an accurate quote and understand your needs.

We use this information to respond to your inquiries, provide accurate quotes, and plan your flooring installation to meet your specific requirements.

How we keep your information safe

We are dedicated to protecting your privacy and securing your personal information. Here’s how we ensure your data remains safe:

Encryption: All personal information submitted through our contact form is encrypted to ensure secure transmission.
Limited Access: Access to your information is restricted to authorized team members who require it to respond to your inquiries, provide quotes, or manage your project.
Data Protection: We store your information in secure systems and adhere to strict protocols to protect it from unauthorized access, loss, or misuse.
No Sharing: We do not share your personal details with third parties, except for trusted service providers like payment processors (e.g., Stripe) when necessary for transactions.

Your data is handled with the utmost care and used solely to assist you with your flooring needs.

Your rights

You have several rights regarding your personal information. Here’s how you can exercise them:

Right to Access: You can request a copy of the information we hold about you. Contact us to review your personal data.
Right to Correct: If your personal information is inaccurate or incomplete, you can ask us to update it. Let us know of any changes needed.
Right to Deletion: You can request that we delete your personal information, provided it's not required for legal or contractual reasons. Contact us to proceed.
Right to Restrict or Object to Processing: You can request that we limit how we use your data or object to certain types of processing (e.g., for marketing).
Right to Data Portability: If you'd like your information transferred to another service provider, you can ask for it in a structured, commonly used format.

To exercise any of these rights, contact us via email or our contact form, and we’ll handle your request in accordance with data protection laws. We are committed to respecting your privacy and making it easy for you to manage your information.

Updates to this policy

We will inform you of any changes to our privacy policy in the following ways:

Notice on Our Website: Any updates or changes to the privacy policy will be posted on the website, usually in the footer, with the updated date so users can easily see when it was last modified.
Email Notification: If there are significant changes that affect how we handle user data, we will send an email to the address provided by users, explaining the updates.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.